Our solemn commitments to protect your privacy and data
Binding promises we make to every user of Apni Desi Dukaan
Privacy Covenants are our binding, enforceable commitments to you regarding how we handle your personal data. Unlike general privacy policies that describe practices, these covenants represent solemn promises we make to every user of Apni Desi Dukaan.
These commitments go beyond legal requirements, reflecting our core values and the trust you place in us. We hold ourselves accountable to these standards and invite you to hold us accountable as well.
These covenants represent our unwavering commitment to your privacy. They are not aspirational goals but concrete obligations we fulfill every day. If we fail to uphold any covenant, we are accountable to you and committed to making it right.
We commit to complete transparency in how we collect, use, and protect your data.
We commit to implementing and maintaining the highest standards of data security.
We commit to giving you complete control over your personal data.
We commit to collecting only the data necessary to provide our services.
We commit to obtaining your explicit consent before collecting or using your data.
We commit to being accountable for protecting your privacy and data.
We process data lawfully, fairly, and in a transparent manner
All data processing has a legal basis and is communicated clearly to users
Data collected for specified, explicit, and legitimate purposes
We do not use data for purposes incompatible with original intent
Only collect adequate, relevant, and necessary data
We limit data collection to what is strictly needed for service delivery
Maintain accurate and up-to-date personal data
We provide tools for users to keep their information current
Retain data only as long as necessary
We have clear retention policies and delete data when no longer needed
Ensure appropriate security of personal data
We implement robust security measures to protect against unauthorized access
View all personal data we hold about you
How to exercise: Request your data anytime through account settings
Correct any inaccurate or incomplete data
How to exercise: Update your information directly in your profile
Request deletion of your personal data
How to exercise: Submit a deletion request through support
Receive your data in a portable format
How to exercise: Export your data from account settings
Object to certain data processing activities
How to exercise: Manage your privacy preferences in settings
Request restriction of data processing
How to exercise: Contact our privacy team for assistance
Within 24 hours
Within 7 days
Within 30 days
These covenants are not merely aspirational statements - they are binding commitments that we take seriously. Here's how we ensure accountability:
While we are committed to upholding these covenants at all times, we acknowledge that mistakes can happen. If we fail to meet any of our commitments:
We will notify affected users within 72 hours of discovering the breach, explaining what happened and what data was affected.
We will immediately take steps to rectify the situation, prevent recurrence, and mitigate any harm caused to users.
We will publish a detailed incident report explaining what went wrong, the impact, and our response actions.
We will work with affected users to address any harm or inconvenience caused and provide appropriate remediation.
Our Data Protection Officer and privacy team are here to answer any questions you have about our commitments or how we protect your data.
Brij Vihar Colony, Barabanki, UP (225001)
Response time: Within 72 hours for all privacy-related inquiries