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Apni Desi Dukaan

Terms & Conditions

Welcome to Apni Desi Dukaan — India's own digital marketplace. By using our platform, mobile app, or services, you agree to follow the terms mentioned below.

Effective Date: January 2025

1. Acceptance of Terms

By registering, accessing, or using any part of Apni Desi Dukaan, you confirm that:

2. Use of Services

✅ You may use Apni Desi Dukaan to:

  • Create and manage your business/store profile.
  • Browse or purchase products and services.
  • Hire service professionals or delivery agents.
  • Apply for or post jobs through our job portal.
  • Track orders, communicate, and manage delivery logistics.

❌ You agree NOT to:

  • Misuse the platform for illegal or harmful purposes.
  • Upload false, misleading, or harmful content.
  • Violate any local, state, or national laws using the platform.
  • Harm the reputation or operation of Apni Desi Dukaan.

3. User Registration & Accounts

To use certain features, you'll need to register an account.

  • You must provide accurate and up-to-date information.
  • You are responsible for maintaining your login credentials.
  • You must not impersonate another person or business.
  • We reserve the right to suspend or terminate accounts that violate these terms.

4. Vendor Terms

  • You must provide complete and truthful listings (prices, stock, quality).
  • You are responsible for your business's compliance with tax and trade regulations.
  • We reserve the right to review, edit, or delist listings that violate platform rules or community standards.
  • Any disputes with customers must be handled professionally.

5. Delivery & Logistics

Delivery agents are expected to:

  • Accept and fulfill orders responsibly and within time.
  • Follow safety and conduct guidelines.
  • Maintain accurate tracking and order updates.
  • We are not liable for delays caused by traffic, natural causes, or third-party issues — but we work to resolve problems quickly.

6. Payments & Refunds

  • All payments are handled through secure payment gateways.
  • Prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Refunds or cancellations are subject to the vendor's individual policy and our dispute resolution rules.
  • We are not liable for payment disputes between users and vendors outside the platform.

7. Jobs & Hiring

  • Job seekers must upload accurate profiles.
  • Employers must offer genuine job postings.
  • Apni Desi Dukaan is not responsible for employment contracts or post-hiring issues.
  • We reserve the right to remove suspicious job posts or fake profiles.

8. Data Privacy & Security

  • Your data is handled as per our Privacy Policy.
  • We do not sell personal data to third parties.
  • You are responsible for the content you share publicly (e.g., profile, store banners, product reviews).
  • For full details, see our "Safety and Security of User Data" page.

9. Intellectual Property

  • All content, logos, and visuals on the platform are owned by or licensed to Apni Desi Dukaan.
  • Users may not copy, reuse, or reproduce content without written permission.
  • Vendors retain rights to their own brand names and images but grant Apni Desi Dukaan permission to display them within the platform.

10. Prohibited Activities

You must not:

  • Upload or sell prohibited or illegal goods (weapons, drugs, counterfeit items, etc.).
  • Post hate speech, abusive content, or spam.
  • Violate intellectual property rights.
  • Attempt to hack, reverse-engineer, or exploit the platform.
  • Use bots or scripts to automate actions.

Violation can lead to account suspension, legal action, or permanent ban.

11. Termination of Service

We may suspend or terminate your access if:

  • You violate these terms.
  • We detect fraudulent or illegal activity.
  • Your account remains inactive for an extended period (e.g., 12 months).
  • Users can also request voluntary account deletion at any time.

12. Platform Changes & Updates

  • We may update features, pricing models, and policies over time.
  • Major changes will be announced via email or in-app notification.
  • Your continued use implies acceptance of updated terms.

13. Limitation of Liability

  • Apni Desi Dukaan is a platform that connects vendors, customers, and service providers.
  • We are not liable for disputes between users, loss or damage due to user error, or delays caused by third-party services.
  • However, we aim to resolve issues fairly and quickly whenever possible.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in New Delhi.

15. Contact Information

Apni Desi Dukaan – Legal & Compliance Team

📧 Email: contact@appzenowebservices.com

📍 Address: [Company Address]

📞 Support Helpline: +91 9511123564

✅ Agreement Confirmation

By using Apni Desi Dukaan, you agree to these Terms.

If you don't agree, please refrain from using the platform or contact us for clarification.